TERMS & CONDITIONS

These HC Creative Agency Terms & Conditions apply when you access, use or visit the HC Creative Agency website located at www.thehccagency.com (the “Site”), and the services provided through the Site (the Site and these services constituting the “Service”). The Service is provided to you by The HC Creative Agency (referred to in these Terms & Conditions as “The HC Creative Agency” “we,” “us” and “our”). You must agree to these Terms of Use in order to use the Service. If you do not agree with these Terms & Conditions at any time, please cease use of the Service.

Privacy Policy. In connection with your use of the Service, please review our Privacy Policy, located at www.thehccagency.com/privacy-policy to understand how we use information we collect from you when you access, visit or use the Service. The Privacy Policy is part of and is governed by these Terms and Conditions and by agreeing to these Terms & Conditions, you agree to be bound by the terms of the Privacy Policy and agree that we may use information collected from you in accordance with its terms.
Refund policy. Thanks for purchasing our products (or subscribing to our services) at [www.thehccagency.com] operated by The HC Creative Agency. You are eligible for a full reimbursement within 2 calendar days of your purchase. After the 2-day period you will no longer be eligible and won't be able to receive a refund. You may receive a credit (up to our discretion). If you have any additional questions or would like to request a refund, feel free to contact us at info@thehccagency.com.
Project completion policy. The HC Creative Agency has the right to terminate a project if a client fails to respond to the project design within 10 business days. If the client decides to resume the project, clients are required to resubmit payment for the service(s).
1. The HC Creative Agency has the right to terminate a project if the client fails to submit their project design forms within 60 days of purchasing. If the client decides to resume the project, clients are required to resubmit payment for the service(s).
2. I understand that The HC Creative Agency is not responsible for any technical support, outside of the service selected.
Email response time. The HC Creative Agency will respond to all emails within 1-5 business days. If we will not make the 1-5 business day deadline we will reach out to the client
All design services include a limited amount of complimentary revisions. Additional revisions outside of the complimentary revisions are subject to revision fees. Fees will vary depending on the service. A revision is a slight edit, correction, or change to the design to progress toward the final design.
Once The HC Creative Agency has released the final design file(s) to the client, there will be a fee to resume the project. Fees will vary depending on the service.
The client’s shoot is booked at the time of payment. If the client is more than 15 minutes late for the shoot, the shoot will be canceled. If for any reason a client has to reschedule the day of the shoot, he/she must pay an additional non refundable $65 rescheduling fee. The client is allowed to reschedule their shoot at least 2 calendar days before the shoot. If there are any additional members outside the package, $100 will be charged for each member and must be paid in advance. If the client wants additional time, this must be paid for in advance. If the client desires a location outside of the 10-mile radius from downtown Atlanta, $5/mile will be charged and must be paid in advance.